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网站系统在2010年5月份开始投入服务,我司是第一家拥有网络货运系统在中国送往马来西亚,引起当时各界的热烈讨论,并广收顾客的回响。由于我司的快递整体服务的,不管是在价格上,时效上,服务整体性,都受到各界的认同,短短7年间搬迁仓库3次,从占地60方搬迁至2000方的仓库。同时多个同行业者开始效仿我司网站服务。从平均一天开始的20个包裹到达2017年今天的 2500个包裹左右一天。时至今日货运已经超过3百万个包裹。

隐私政策


向使用我们网站的所有顾客承诺:

我们将保护您的隐私权并保证您所提供的个人资料的保密性。我们所收集的个人资料仅用于改进我们提供给您的服务,并使我们网站的内容和服务更为易用和实用。除此之外,我们只在您允许的情况下才使用您的个人资料。仅在下列为顾客服务的情况下使用我们所收集的信息:

1、当您填写订单时,我们需要您的姓名、电子邮箱地址、联络电话及送货地址和付款方式。这样我们才能处理您的订单并及时通知您的订单处理情况。

2、请您留下您的手机号码和在线联系方式,以便我们在处理订单时候可以方便地利用手机或者在线方式与您直接联系。



Shipping Policy

Delay of delivery

We will promise to inform any delay of delivery occur by our shipping agent due to custom inspection and weather. We will supervise and track the parcel delivery schedule to ensure the parcel is delivered successfully.

Once the shipping fee is paid by customer, we will ship the parcel within the standard working hour. If issue happened within our responsibility, refund is available and calculated based on number of working days delay. Ie: 3 days delay will refund 10% of shipping fee, 7 days is 20%, 14 days is 50% and 30% is 100%.

Change of delivery information

Any parcel has requested of changing delivery information will required to be process as earliest within the next working days. It will not cover under delay of delivery refund policy since we need to process the request of changing delivery information.

NOTE:

For all refund request, customer required to submit the issue to us within one weeks (7 days). Fail to submit the issue within the duration will not be considered.

For all submitted issue will be verified within two weeks.

For high value item, we suggest to purchase insurance to ensure the benefit of customer is protected.



Return & Refund Policy

Product less in quantity Issue

Please verify the issue with us within 46 hours after receiving the parcel. We will contact the shipping agent (MYPOSTONLINE, SKYNET, CITYLINK, KANGAROO, CHINA Warehouse, China Local Shipping Agent) to verify the issue. If the issue is verified within our responsibility, we will refund the amount calculated based on the item value with maximum refund limit and resend the item without any charges to customer. (Citylink & Skynet – maximum limit is USD 50, Mypostonline– maximum limit is 3 times of item value).

Missing Parcel during delivery

Amount of refund is calculated based on item value with maximum limit of USD 50 or 3 times of shipping cost, whichever lower. If parcel shipped has selected repacking service, refund is not available.

Switched or wrong parcel

Refund is available if the issue is happened with our responsibility. we will refund the amount calculated based on the item value with maximum refund limit and resend the item without any charges to customer.(Citylink & Skynet – maximum limit is USD 50, Mypostonline– maximum limit is 3 times of item value).

Missing in China Warehouse

Refund is available if warehouse has failed to locate your registered parcel. Refund amount is maximum up to RM 100.

Custom Reject Issue

Forbidden item and uncertain declaration will result custom reject issue and refund is not available. Customer required to ensure the item shipped is legal and declare the item accordingly. Additional cost to release the item or reship the item has to responsible by customer. (Customer who regularly has this issue will be blacklisted by our company).

NOTE:

For all refund request, customer required to submit the issue to us within one weeks (7 days). Fail to submit the issue within the duration will not be considered.

For all submitted issue will be verified within two weeks.

For high value item, we suggest to purchase insurance to ensure the benefit of customer is protected.



Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders by contacting customer service.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

• Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM we agree to the following:

• NOT use false or misleading subjects or email addresses.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.mypostonline.com.my
8078 Jalan Putri 5/18
kulai, johor 81000
malaysia
dragonloong86@gmail.com

Last Edited on 2016-06-15